Important decisions by humansCultivating a clear understanding of the back-and-forth dialogue that goes into setting and upholding guidelines around content will help everyone get on the same page about what should fall outside their bounds, while giving us all hope for celebrating free thought. Building on this, most of the filtering or monitoring systems utilise cutting-edge algorithms trained with large datasets to classify and delete any images that could be deemed inappropriate. But striking the right balance between content moderation and freedom of speech is, albeit inherently tricky. Studies indicate that a mere 1-2% error rate in the content would for each interaction outcome thousands of misclassifications per million interactions and censored benign or artistic expression.
Unfortunately, AI moderation models rely on 'hard filters' and keyword-based detections which means they lack the contextual understanding to differentiate between actual offensive content or lawful expression. These may include, for example, discussions of sexuality or sexual health that are suggested to be inappropriate by the platform’s AI even after a user has been placed in or joined an 18+ group specifically related to those topics. However, automated systems are not as nuanced as human moderators and often result in legitimate conversations getting censored. That has a sobering effect on the people that use your system especially when users feel like they are in environments where there can and should be open dialogue about things which may skirt close to such predefined points of view.
The issue is underscored by high-profile incidents. Use of advanced AI moderation by many social media companies in 2021 to control sexually explicit content had led to restrictions that went as far as squashing mental health tribes or LGBTQ+ issues discussions. However, as Sam Altman, CEO of OpenAI put it in this tweet, “Our AI mission is to help us better understand the world around us I do not believe a reasonable goal would be for other companies or people who use AGI ever want the scope limited. But getting this right involves ongoing fine-tuning, oversight by humans, and retraining; all of the things that make AI systems more expensive to run and operate.
Moreover, it will be nearly impossible to create an all-purpose nsfw ai chat before considering culture factors but however, I believe global standards for defining explicit content is a good start. What one nation finds acceptable, another does not — introducing developers who want a global reach to local regulatory headaches. Achieving this remains an expensive and technically challenging endeavor, as deciding to balance these standards with the necessity of promoting free expression in different social spheres necessitates flexible AI that can make sense of cultural diversity while respecting it.
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